Privacy Policy

Impact Institute (“we,” “us”) provides 1-on-1 virtual coaching for post-secondary volleyball athletes. We respect the privacy of every athlete and family we work with. This policy explains what personal information we collect, how we use it, and your choices.

We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

When you apply: your name, email address, whether you are an athlete or parent, the athlete’s name, current school or commitment, position, and what you’d like to work on.

When you book a call: your name, email address, and any details you add when booking. Bookings are managed through Google Calendar.

When you contact us: any information you share by email, text, or phone.

During coaching: information needed to provide the program, such as goals, session notes, training and game footage, and details about performance, training, recovery, nutrition, injuries, and wellbeing that the athlete chooses to share.

How we use your information

We use personal information to:

• Review applications and assess fit for the program
• Schedule and hold intro calls and coaching sessions
• Provide and personalize coaching, including video analysis and action plans
• Communicate with athletes and families about the program
• Handle payments, scheduling, and other administration
• Meet our legal obligations

We do not sell personal information, and we do not use it for purposes unrelated to our services without your consent.

Confidentiality in coaching

What an athlete shares with Brent during coaching is kept confidential. We do not share it with parents, team coaches, schools, or anyone else without the athlete’s consent, except where there is a concern for someone’s safety or where disclosure is required by law.

Service providers and storage

We use trusted third-party services to run our business, including Webflow (our website and application form) and Google (calendar, email, video calls, and file storage). These providers may store information on servers outside Canada, including in the United States, where it may be subject to the laws of those countries. We share only what these providers need to deliver their services.

Athletes under 18

Some applicants may be under 18. When an athlete is a minor, we ask that a parent or guardian be involved in the application and consent to the athlete’s participation.

How long we keep information

If an athlete does not join the program, we keep their application information for 12 months, then delete it.

For athletes in the program, we keep coaching records while they are a client and for 2 years afterward, unless a longer period is required by law. We then securely delete or destroy them.

Protecting your information

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. These include limiting access to those who need it and using secure, password-protected services.

Your choices and rights

You can:

• Ask to see the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Withdraw your consent to our use of your information

Withdrawing consent may affect our ability to provide coaching. To make any of these requests, contact us using the details below. We will respond within 30 days.

Contact us

If you have questions about this policy or how we handle personal information, please contact:

Brent Hall, Impact Institute
Email: brent@impactvolleyball.co
Phone: 778-678-4255

If you have concerns we haven’t resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page, with the date it was last updated.